Privacy Policy
Last updated: January 15, 2025
Introduction
Keynexa Shop (owned and operated by N. Srinivasan) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian data protection laws.
Information We Collect
We collect the following types of information: (1) Personal Information: Name, email address, phone number, billing address, and payment information provided during account creation or purchase. (2) Transaction Information: Order history, purchase details, payment method, and transaction IDs. (3) Technical Information: IP address, browser type and version, device information, operating system, referring URLs, and pages visited. (4) Communication Data: Emails, support tickets, and feedback you send us. All payment information is collected and processed by PCI-DSS compliant payment gateways (PayU, Razorpay). We do not store complete credit/debit card details on our servers.
How We Use Your Information
We use your information for the following purposes: (1) To process and deliver your orders and send license keys via email, (2) To send order confirmations, receipts, and delivery notifications, (3) To provide customer support and respond to your inquiries, (4) To prevent fraud, ensure security, and comply with legal obligations, (5) To improve our website, services, and user experience through analytics, (6) To send promotional emails and offers (only with your explicit consent, which you can withdraw anytime), and (7) To maintain business records and comply with tax and accounting requirements. We will never use your personal information for purposes beyond what is stated here without your explicit consent.
Information Sharing and Disclosure
We do NOT sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances: (1) Payment Processors: With PayU, Razorpay, and other RBI-approved payment aggregators to process transactions securely. (2) Email Service Providers: To deliver your license keys and order confirmations. (3) Analytics Services: Anonymized data with Google Analytics to improve website performance. (4) Legal Compliance: When required by law, court order, or government authorities, or to protect our legal rights and prevent fraud. (5) Business Transfers: In case of merger, acquisition, or sale of business assets, with proper notification to users. All third-party service providers are bound by strict confidentiality agreements and data protection standards.
Data Security
We implement industry-standard security measures to protect your personal information: (1) SSL/TLS encryption for all data transmission, (2) Secure payment processing through PCI-DSS compliant gateways, (3) Regular security audits and vulnerability assessments, (4) Access controls and authentication mechanisms, (5) Encrypted storage of sensitive data, (6) Regular backups and disaster recovery procedures, and (7) Employee training on data privacy and security. However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Your Rights and Choices
Under Indian data protection laws, you have the following rights: (1) Right to Access: Request a copy of your personal data we hold. (2) Right to Correction: Request correction of inaccurate or incomplete information. (3) Right to Deletion: Request deletion of your personal data (subject to legal retention requirements). (4) Right to Withdraw Consent: Opt-out of marketing communications at any time. (5) Right to Data Portability: Request your data in a portable format. (6) Right to Lodge a Complaint: Contact relevant authorities if you believe your privacy rights have been violated. To exercise any of these rights, contact us at Support@keynexashop.com with your request and proof of identity.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Types of cookies we use: (1) Essential Cookies: Required for website functionality and security. (2) Analytics Cookies: Help us understand how visitors use our website (Google Analytics). (3) Preference Cookies: Remember your settings and preferences. You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. We do not use cookies for targeted advertising.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Order and transaction data is retained for a minimum of 7 years as per Indian accounting and tax regulations. Account information is retained until you request deletion. Marketing consent records are kept until you withdraw consent. After the retention period, we securely delete or anonymize your personal data.
Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.
International Data Transfers
Your data is primarily stored and processed in India. If we transfer data outside India, we ensure appropriate safeguards are in place in compliance with applicable data protection laws. All international transfers are conducted with adequate security measures and legal agreements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Any changes will be posted on this page with an updated 'Last Updated' date. For material changes, we will notify you via email or prominent notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: Business Name: Keynexa Shop, Owner: N. Srinivasan, Email: Support@keynexashop.com, Phone: +91-9790768021, Address: N. Srinivasan, 4/16, ANDHAL NAGAR 1ST STREET, Porur, Ambattur, Tiruvallur, Tamil Nadu - 600116. We will respond to all legitimate requests within 30 days as required by Indian law. For urgent privacy concerns, please mark your email as 'URGENT - Privacy Request'.
Compliance and Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of courts in India.
Contact Us
If you have any questions about this policy, please contact us at: support@keynexashop.com